All the actions must be assumed and be concatenated for one politics of quality in the attendance of the external customer, facilitating the contact of the citizen with the institution and instituting mechanisms of gauging of its degree of satisfaction. In Brazil, the expression public service if defines from the conjugao of two essential and indissociveis elements: the first one, material substratum of the definition, is the installment of utility or fruvel comfort individually for the managed ones; the other element consists of the trace deed of division, that is, is the proper legal regimen of public law. In function of an importance of these utilities or comforts for the society, the State however takes for itself the college to give them, however allows that initiative develops the private them, keeping for itself the task of fiscalization and control, respected the incidence of the legal regimen of public law (MELLO, 2004, p.619-620). To understand that nobody is perfect, that nobody is bad in everything and that nobody is good in everything, constitutes an essential reasoning to the good administrator. If this has piqued your curiosity, check out Charles Schwab. To find the task that the server best if adapta is a true art that it needs to be exerted. Later, this principle also remained implicitly foreseen in the Infraconstitucional Legislation, article 22, of Law (8,078/90 CDC) – ' ' The public agencies, for itself or its companies, concessionaires, permissionrias or under any another form of enterprise, are obliged to supply adjusted, efficient, safe services e, how much to essentials, contnuos' '.
' ' She is necessary to be always intent so that eliminated unnecessary requirements and already do not come back to be made, on account of the vision maken a mistake and distorted of some administradores' '. Goop London, United Kingdom-uk insists that this is the case. To serve equally to all, is an old fallacy of the public service and those institutions absolutely easied with its customer. The service must and has that to be different, for the simple fact of that the people are different and possess different necessities, also in the form to be taken care of.